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Pay Your Account |
| Diners Club offers a range of options when it comes to paying your monthly account. Simply choose the option that best suits you: |
Direct Debit
The easiest way to ensure your Diners Club Account is automatically paid on the same day each month. You choose your preferred monthly direct debit day. |
BPAY
Pay your Diners Club account by phone or internet using the BPAY® system available from most banks1. You will need to quote Diners Club Biller Code 3012 and your Customer Reference Number, which is your Diners Club Card number. A transaction fee of $0.75 plus cost of call applies to each BPAY payment. Call your bank to register and for more details2. |
Australia Post
Go to any Australia Post outlet, present your Diners Club statement payment slip and pay by cash or cheque2. Australia Post will give you a receipt of the transaction. A fee of $1.55 applies to each payment. |
Mail
Make your cheque payable to ‘Diners Club'. Include your statement payment slip and write your membership number of the back of the cheque.
Mail to: Customer Service, Diners Club International, GPO Box 40, Sydney, NSW, 2001
It is important to remember that Diners Club requires payment of your account within 14 days of your statement ‘Issue Date'.
For further information on paying your account contact our 24 hour Customer Service Team on 1300 360 060. |
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Account Statements |
Diners Club statements will make managing your business's general expenses a whole lot easier. Statements have been designed to effectively manage total travel and entertainment spending by combining all your company's expenditure, both Diners Club Card and MasterCard® Card transactions, for the month into one clear and concise statement.
GST is calculated and listed separately on each statement to enable ease of processing. This will introduce cost savings into your business through a reduction in time spent analysing and cross-referencing employee expenses.
Diners Club also offers each cardholder a statement that contains detailed descriptions of all charges made on the card, with all charges then grouped by expense type. Our statements easily empower your employees with the ability to quickly analyse their monthly statement.
Each statement features:
Record of Charges
The Record of Charges component of the statement is an itemised list of current charges and adjustments against the company account number and enables you to easily identify items such as fees.
Member Summary
You are able to keep a close watch on employee expenditure, as the statement includes a Member Summary that lists the monthly expenditure totals for each cardholder in your business.
Account Summary
Our Account Summary provides you with a convenient overview of your business account at a glance.
For further information regarding Diners Club statements call our Customer Service Team on 1300 360 060. |
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Online Account |
Online Transaction Summary
Online Transaction Summary allows you to access your account details 24 hours a day, seven days a week. View your next statement date, payment information or the total of a previous statement, plus billed and unbilled charges. Choose to view your transactions online or download as a text or a CSV file. |
| You can even view your Rewards points balance and redeem online. |
| Log onto Online Transaction Summary |
Club @lerts
Club @lerts is an innovative way for you to receive up to date account information and the latest news and special offers from Diners Club via e-mail messages or SMS to your mobile phone. Club @lerts allows you the flexibility to choose which information you want to receive and when you receive it. |
| To setup Club @lerts, log onto Online Transaction Summary |
Reporting
Diners Club appreciates that you need access to information to be able to effectively manage your business's expenditure and meet BAS reporting requirements.
So we've made it easy for you to access your account data online to review or download to various accounting software packages (Quicken, MYOB or Microsoft Money). Plus, our ATO approved monthly statements act as a substitute Tax Invoice, including inbuilt GST and FBT schedules. |
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Transaction Disputes |
Disputed Charges
On checking your monthly statement, any queried charge must be advised immediately to Diners Club by phone, fax or post. Our Customer Service Team will work with you to resolve your dispute fairly and quickly.
By isolating a disputed charge on your next statement and allocating a special reference number for easy tracking, you will not have to pay the amount in question until the dispute is fully investigated and resolved. A Member whose disputed charges are proven to be valid will incur a fee.
For further information regarding any transaction disputes, please contact us on 1300 360 060. |
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PEN or PIN |
| There's no need to carry large amounts of cash when you travel, at home or overseas. |
| You can use your Diners Club Personal Card or MasterCard® Card and their single PIN to obtain cash using your card at ATM terminals around the world. |
| The Diners Club network now includes over a half million ATMs and cash access locations in more than 100 countries in major international business and leisure destinations. Simply look for the Diners Club International or PULSE2 logo on ATMs globally. |
| Plus if you opt to add a MasterCard Card to your account you will also have access to a further 1.9 million ATM’s. |
| To search a list of ATMs and cash access points worldwide visit our online Global ATM Locator. |
| Over the counter cash advances are also available from selected hotels when travelling overseas. And don't forget that you can earn Reward points on all cash withdrawals3. |
| For more information contact our Customer Service Team on 1300 360 060. |
Setting-up ATM Access |
| A valid ATM PIN is required to enable ATM access on your account. To apply for your single ATM PIN which can be used for both your Diners Club card and MasterCard Card complete and return this form or call Diners Club Customer Service on 1300 360 060. |
| You will also be able to use this ATM PIN to authorise a transaction, rather than signing a receipt, at participating stores in Australia. |
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