Merchant Support
At Diners Club, we recognise that the prosperity of our
business depends on the prosperity of yours. Our marketing support is
designed for one purpose - promoting your business to our cardmember
base.
Marketing Support
Our Merchant Finder service puts your business name in front of Cardmembers
Diners
Club is committed to help customers find you, starting with our online
Merchant Finder. Cardmembers can search for all businesses that accept
Diners Club Cards in Australia by visiting merchant.dinersclub.com.au or
downloading our Merchant Finder App for free at iTunes, Android or
Blackberry Stores.
Point of Sale support
Diners Club
Cardmembers actively look for businesses that welcome their card. We can
help you to display your Diners Club affiliation with a professional
range of complimentary point of sale material that will help attract
more Diners Club Members to your door.
Make sure that a Diners
Club decal is displayed near the register or on the front door and take
advantage of a range of other branded collateral that will identify your
Diners Club acceptance to potential customers.
To order, Complete the Merchant POS Request form or simply call the Diners Club Merchant Service Team on 1300 360 060.
Acceptance Marks and Logos
All Diners Club Merchants are invited to use the Acceptance Marks and Logos in their advertising and Point of Sale materials. Click here to download in a choice of formats.
Admin Support
Authorisations
Diners Club appreciates that delays in authorisations can be both time consuming and costly. That's why we offer our Merchants fast authorisations via an automated authorisation system that operates 24 hours a day.
Cards are accepted on all major electronic terminals and you will experience fast and accurate authorisations when you become a Diners Club Merchant.
Remember that you must call for an authorisation when completing a manual charge that is over your floor limit. For authorisation call 1800 331 112.
Fraud Alerts
You can help us reduce fraudulent and counterfeit card abuse by keeping in mind the points listed below:
| 1. | Is the card valid? A card can be used from the first day of the VALID month to the last day of the THRU month. |
| 2. | Is the person using the card the actual card member? |
| 3. | Does the card look altered or of low quality? All print should be clear with clean edges. |
| 4. | Is the Unique Embossed Character present? |
| 5. | Check that the Diners Club International hologram is on the back of the card. |
| 6. | Check that the signature on the back of the card matches the signature on the transaction slip and that all other card details match those printed on the receipt - such as the card number. |
| 7. | Do not divulge or display your floor limit. |
If you are ever suspicious of a customer's behaviour, or the
quality of their card, ring the authorisation number on 1800 331 112 and
quote CODE 10 at the start of the call.
If you take payments online or are thinking of expanding into online, we encourage you to Get Smart About Card Fraud Online at www.apca.com.au/getsmart
24 Hour Support
Be at ease with 24 hour Merchant specific support for transaction authorisation, fraud detection and general enquiries.
Tax Invoice Statements
Stay organised with detailed monthly tax invoice statements.