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How quickly can I get a Card replaced? |
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| If your Card is lost or stolen, we will replace it free of charge and send it within 24 hours, wherever you are in the world. While waiting for your replacement Card, you can ask for Continuous Charge Privileges which gives you pre-approved authorisations for essential travel charges. |
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Can I get a Card for my partner or for a friend? |
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Can an additional cardholder have a World MasterCard® Card? |
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| Yes, just tick the box on the additional card application form. |
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Is it easy to understand my statement and pay my account? |
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| Monthly expense statements are clear and simple to follow. Each charge is separately detailed, with all spending captured under helpful expense categories. Paying your account is made easy with Diners Club's account payment options. You can choose to pay by cheque, BPAY, use your local post office or have a direct debit set up on your account. |
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Can I get cash on my Card? |
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| You can use your Diners Club Card to obtain cash advances at ATM networks Australia-wide. |
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Do I receive any complimentary travel insurances on my Card? |
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| Diners Club provides you with a number of insurance benefits when you purchase your ticket on your Diners Club Card, including International Travel Insurance, Interstate Flight Inconvenience Insurance, Transit Accident Insurance, Extended Warranty Insurance, Purchase Cover and Guaranteed Pricing Scheme. Terms and Conditions apply to these insurances. |
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Can I purchase additional travel insurance through Diners Club? |
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| Diners Club offers Comprehensive Travel Insurance that covers you and your family against medical expenses, personal effects and more within Australia and even more importantly overseas. Diners Club also offers Frequent Traveller Insurance. This covers multiple trips within a 12-month period and is perfect for the frequent traveller. It covers you for a whole year, no matter how many trips you take. |
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Does Diners Club offer any luxuries when travelling? |
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| Diners Club lets you extend your comfort zone when you are on the move. Diners Club Airport and Member Lounges are available at hundreds of locations worldwide including airports on some of the busiest routes. |
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How do I cancel or alter regular/recurring payments? |
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Regular payment1 arrangements are an agreement between you (the cardholder) and the Merchant. You should keep a record of all regular payment arrangements you have established with your Merchant and store in a safe place. A template for recording your regular payment arrangements is available from the Australian Payments Clearing Association website apca.com.au.
You are responsible for notifying the Merchant when you want to cancel your regular payment or when your account details change, including a change in card number and/or change of card expiry date. Until you notify the Merchant, Diners Club is required to process transactions from the Merchant. Use this link to generate a change in account details letter to your Merchant. We recommend you keep a copy of any cancellation or change in account details letter sent to your Merchant and your earlier regular payment agreements. This correspondence will be required if your Merchant does not comply with your request in a timely manner and you decide to dispute2 any incorrectly-charged payments. |
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Why do I need two cards? |
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| Having two cards gives you the opportunity to earn more points, more often. The World MasterCard Card is accepted at more than 33 million locations, over 1.9 million ATM’s, everywhere online and in over 210 countries, so you can earn more points in more places. |
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Will I have separate statements? |
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| You will have one statement showing individual transactions made on each card. If you register to access Online Transaction Summary, you can also view your transactions online. |
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When will I pay my annual fee? |
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| One annual fee applies to both the Diners Club Personal Card and World MasterCard Card. This is due annually on the anniversary of the account activation date. |
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Why is Diners Club partnering with MasterCard? |
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| Providing a World MasterCard Card gives us more ways to reward our cardholders, by giving them the opportunity to earn more reward points and enjoy more benefits. |
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How can I maximise the number of points I earn? |
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| Points earned on your Diners Club Card and World MasterCard Card are added together and are all allocated to your one account when you pay the full balance at the end of each month. Using your Diners Club card on Dine Out Wednesdays gives you an additional 2 extra points per dollar spent and using it at Bonus Partners gives you 4 points per dollar. |
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Is my World MasterCard Card a credit or a charge card? |
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| It is a charge card and operates in the same way as the Diners Club Card, with no interest, as you pay your full balance each month. Charges are payable on receipt of your account and you won’t pay any default fees if you pay within 14 days of your account issue date. |
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When I make payments, how will this be allocated between my Diners Club Card and my World MasterCard Card? |
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| You have one account, with one statement and all transactions accumulate towards one balance. Each month you will need to make one single payment on your account. |
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Will I have two PIN Numbers? |
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| You will be issued with a single PIN which you can use for both cards. |
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Can I use my World MasterCard Card to make ATM cash withdrawals? |
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| Yes, both the Diner Club Card and World MasterCard Card can be used to withdraw cash at ATM’s throughout Australia and overseas using the same PIN number. |
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What fees will I be charged if I use my cards overseas? |
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| The transaction fee on the Diners Club Card is 3% on the Australian dollar conversion of any transaction made in foreign currency. On the World MasterCard Card this is 3.4%. |
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Do my World MasterCard Card transactions qualify me for Diners Club complimentary insurances? |
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| Yes, purchases on the World MasterCard Card are also covered by account level complimentary insurances. |
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If I lose either the Diners Club Card or World MasterCard Card can I still spend on the one I have in my wallet? |
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| Yes, you can sign only for the transactions using the card not lost. A new PIN will be sent to replace the old PIN for both cards. |
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